Terms and Conditions

Rose gold foil metallic wall with copy space, abstract texture background

Rediscover your passion and excitement, while increasing your sales with a high-quality, stunning, and effective brand

Terms and Conditions

Below are the Terms & Conditions that have been carefully written to protect you (the Client/Customer) and myself (RiMaree Designs). It's recommended that you view these before purchasing or contacting us. Click here to see our

Payments + Pricing

For ALL projects, full payment is required before work will begin. Pay-in-4 Service Provider (After Pay) is provided at checkout for your convenience. Pricing is subject to change at any time, and once it is reflected on the website, it’s valid. If a price has been agreed upon prior, it will remain valid until that project is complete. No project will begin until the full payment has been 100% cleared.

Additional Fees

Additional fees may be accrued during the duration or completion of service if services or time ranges out of the agreed-upon terms are needed. Possible additional fees are listed below and will be enforced upon breach of original terms.

More Revisions-$50 fee for each additional revision outside the 2-3 revision limit.
Changes After Finalization-$50 fee for revisions after finalization within 7 -business days of project completion.
Abandoned Project Re start/Finalization- $75 fee to restart or finalize a project within 7 -business days of being abandoned. If a project has been abandoned by the client/or the client does not respond within the allotted time stated in their draft/finalization emails, RiMaree Designs reserves the right to close the project, retain any payment made, and has full rights to any designs created during the duration of the service.
Change Entire Concept After Project Starts-$50 fee for changing an agreed-upon concept to something completely different to cover the additional cost of separate research.

Refunds/Returns

Due to the nature of the services provided by RiMaree Designs, we cannot offer any refunds on any work already started. If a project has been approved and finalized by the client no returns or refunds will be processed. If your service has not yet been rendered, refunds may be issued upon RiMaree Designs discretion but if the design process has already been started, refunds cannot be issued.

The only two reasons any monies will be refunded is

1) If RiMaree Designs is unable to complete the project for personal reasons or illness or

2) If a client is being negligent, hostile, disrespectful, difficult, etc. then RiMaree Designs reserves the right to withdraw from the project. If the project has already been started the payment becomes forfeited and no refunds will be issued. If the project has not yet started, all monies will be refunded and the project will come to a close.

Cancellations

Canceling an order is at the discretion of the client, with the knowledge that no refund will be issued to offset the loss of business. If an order is canceled during service, all elements of the project are the property of RiMaree Designs.

Revisions

The client will be given the right to the final say on all colors, fonts, text, and images used in the final design. There’s a (2-3) round of revisions limit on each element of a project, and any additional revisions are $50 each. This is to ensure the project is completed promptly while also capturing your specific

Communication

All communication and inquiries should be done via email (rmd@rimaree.com). We will answer questions through our direct messages via social media. Formal inquiries should use the aforementioned email to contact us. If the client doesn't respond within the designated timeframe given after they receive drafts, there will be a $75 restart fee if the request is made within 7 -business days; if the restart request is after 7- business days, the client will be instructed to re-purchase the service.

Turnaround Time

Turnaround time starts when ALL requested elements are submitted by the client. Not when the purchase is initially made. Information is only accepted through our forms, in a Word document or one big email, if the information is sent in multiple emails, you will be asked to put it all into one document or email.

Turnaround time for all artwork varies- check the individual listing for more specific turnaround time information. Rushes are available for purchase and bring the turnaround time down significantly. Note that revisions extend the turnaround time. Being on time is essential to RiMaree Designs but during peak/busy times, there may be an extension in the design timeframe of 7 business days-2 weeks.

Weekends and Holidays are not included in the time frame of any project. Turnaround times can also be extended if there is an illness, natural disaster, family emergency, etc. Customers will be notified at that time if there is a delay.

Design Content/Drafts

To create your dream design/project, you need to come to us with a vision in mind. Our style and yours may vary greatly, and freestyling could become a hassle for both parties. Knowing just colors, fonts, or a general look you’re going for is better than asking us to freestyle. All draft works are owned by RiMaree Designs. They may not be redistributed, copied, or manipulated by any persons or business without prior permission from RiMaree Designs.

Unacceptable Client Elements

RiMareeDesigns does NOT work with:

Logos that are not at least 300 DPI or on a transparent background (PNG file)
Website Themes purchased from Etsy or non-original sources
Low-Quality Brand Photos (selfies, blurry photos, etc) - unless otherwise stated for your specific project needs

Content Delivery files/Policy

Logo files will be sent as PNG, JPG, SVG, or PDF files. There is no additional charge for requesting files such as EPS. There is an additional fee for requesting PSD or AI files. Any core (PSD or AI) files remain the property of RiMaree Designs, even if copies are submitted to you.

Ownership

Besides core files (PSD or AI), design concepts, and premade, you own anything you purchase from RiMaree Designs. Once the invoice is paid in full, the client can utilize the design in all media subsidiaries for business promotion. RiMareeDesigns reserves the right to exhibit the design for business promotional use. In addition, RiMaree Designs owns the design concepts produced before the finished product. The client permits RiMaree Designs to utilize the ‘client’s full denomination, business address, and(or) website address for testimonial purposes on their website or other business content. The client understands it is their responsibility to copyright or trademark their logo.

Chargebacks

The client understands and agrees that in the event the client initiates a chargeback or merchant dispute with their issuing bank for the services or products they have received; and are successful in recovering the disputed funds that would otherwise be owed to RiMaree Designs. RiMaree Designs will make every effort to provide documentation to the issuing bank that the client did receive all products or services, including this policy. The client will also be barred from buying any products or services from RiMaree Designs in the future.

Should the client fail to make appropriate payment, RiMaree Designs shall pursue any available legal and equitable remedies available by law.

Shipping

At this time RiMaree Designs will only be shipping to customers in the US. Customers will have an option between three tiers of shipping time and fees. *Please note shipping time does not start till after the completion of the project turnaround time*